Ex 10-4: Everyday Civility Actions

Question 1: Is the core or essence of Civility this straightforward?

Question 2: Can everyone practice Civility?

Question 3: Can we “sell” this set of Civility behaviors to everyone?

Question 4: What prevents this version of Civility from becoming a cultural norm?

1. Communicate effectively: active listening, seek to understand, solutions, facts versus opinions, ideas not people, engage, don’t interrupt, use “I statements”, proper tone.
2. Self-control: think twice, choose your battles, manage emotions, be patient.
3. Apologize sincerely.
4. Address incivility. (requires courage).
5. Manage relationships: invest time, listening, empathy, understanding, feedback, follow-up, heads-up, no surprises, motivate, shared accountability, fair share, dirty work, spotlight, recognition, opportunities. (responsibility, respect).
6. Be Polite.
7. Be Kind. (human dignity, respect).
8. Be Responsible: own the process, fulfill commitments, respond promptly, manage shared spaces, clean up after yourself. (responsibility).
9. Be Authentic: walk the talk, follow the golden rule, say what you mean. (responsibility).
10. Value “others”: follow team rules, consider other’s perspectives, empathize, seek the common good, provide constructive feedback. (acceptance).
11. Be Inclusive: celebrate differences, welcome, encourage, open, honest, sensitive, listen, access, opportunities, voices, roles, safety, protection. (acceptance).
12. Be Respectful: others, priorities, viewpoints, ideas, solutions, politics, religion, identity, feelings, history, relations, ownership, time, timelines, commitments, while disagreeing, focus, engage, privacy, boundaries, situations. (respect).
13. Recognize: others, efforts, contributions, teams, leaders, peers, suppliers, partners, culture. (respect, constructiveness).
14. Be Positive. (constructiveness).