Ex 3-3: Motivation for Civility

Question: What are the top 3 personal motivators for you?

Civility: What’s In It for Me?

Practicing Civility will improve your health, effectiveness, sense of belonging, personal growth and leadership skills.

1. Conflict Reduction

Civility is founded on human dignity, respect and empathy. Differences are expected. Individuals seek to understand others. They focus on people, process, interactions and results, not just winning. They employ tools to find acceptable solutions. They refuse to personalize differences. This approach reduces the chance of differences or disagreements escalating to conflicts or crises. The habit of resolving or accepting differences creates an atmosphere that expects reasonable interactions and results.

2. Stress Reduction

Civility reduces the frequency and intensity of conflict. It minimizes the direct and indirect experience of personal attacks. Individuals are affirmed by each other, feeling respect and developing a stronger self-image. Others have higher morale, so they are less likely to fall “below the line” in their behaviors. Social norms guide positive behavior. Individuals expect that people, processes and results will be good, or at least acceptable. They learn to depersonalize interactions, reframe conversations to avoid righteous religious or political issues and build upon their positive experiences.

Positive experiences and expectations reduce stress, tension, fear, anger and anxiety. They encourage engagement and issue resolution. They reduce the risk of burnout.

3. Happiness

People in civil environments experience respect, acceptance, belonging, positivity, trust and good relationships. Civility leads to high achievement by developing communications, problem solving, relationship and influence skills. By applying the values of responsibility and intentionality, individuals improve their decision-making skills, especially those that require interaction, creativity and wisdom to manage complexity, uncertainty and differences. These experiences help people to become centered and composed.

The process emphasis of Civility supports personal growth. Individuals define goals, separate means and ends, welcome feedback, bridge differences and expect to change when they learn. Personal growth can cause anxiety at first, but extended experience provides a way to embrace change and expect positive personal and process results. Finally, Civility requires individuals to make choices about upholding values like human dignity, respect, responsibility, leadership and the public good. Individuals who define and strive to consistently live by moral values build justifiable self-assurance (#10).

4. Good Reputation

When you demonstrate communications, problem solving, interpersonal, personal and change management skills, others notice. When you apply the virtues of respect and acceptance, responsibility and intentionality, positivity and interaction, others notice. They notice your personal, work and civic realms. Your personal brand value grows. They trust, respect and like you. They expect you to work well with others and to keep your commitments. They provide professional and leadership opportunities because you are effective in the modern complex, team environment.

5. Influence

Those who practice respect, acceptance and interactive problem-solving prime others to consider their views. Self-confident, centered, composed, responsible, intentional people are seen as natural leaders. Individuals who have solid interpersonal and communications skills, especially active listening, encourage others to work with them. The experience of mutual respect and creative problem resolution in difficult situations leads others to prefer to work with their highly Civil colleagues.

6. Better Relationships

Civility makes building relationships a top priority. People, process and results. Civil people demonstrate empathy and self-regulation. They have good communications and interpersonal skills. They value respect and acceptance, responsibility and intentionality, positivity and interactions. Experiencing the give and take of shared decision-making or problem-solving benefits all parties.

7. Belonging

The Civility values of interaction/dialogue, mutual respect and public spiritedness combine to create and enhance communities. They create shared purposes, meanings, interests, history and the experience of managing difficult decisions. Belonging improves with this stronger sense of community.

The Civility values of human dignity, respect and acceptance together with empathetic behavior contribute to forming and sustaining a kind, compassionate community. Individuals are affirmed, feel safe and belong.

When Civility is actively thriving, the overall environment is Civil or harmonious. Morale, well-being and relationships improve. Belonging flourishes.

8. Included

The same forces that create belonging apply to inclusion. True belonging, based on acceptance and human dignity, is for everyone, despite whatever differences they may have. A “big tent” welcomes all. The underlying values also make individuals feel respected, valued and affirmed even when they are different or hold different views.

Interacting with mutual respect using modern behavioral science tools leads to understanding differences of interests, perspectives, goals, beliefs, preferences and values. Understanding helps to avoid conflicts. It allows us to disagree without being disagreeable. It encourages us to find creative, compromise solutions. It helps us to identify where we do have shared views. By truly accepting differences we include others.

9. Emotionally Composed

Civil people expect to encounter and manage differences. They willingly engage in group decision-making and problem-solving processes. They respect and empathize with others. They depersonalize crucial conversations. They identify common interests. They learn that they can discuss, trade, negotiate, advocate and influence civilly even when the stakes are high. They learn to accept and embrace compromise and avoid polarizing arguments about political and religious topics.

Civil people are supported by a civil environment of belonging and inclusion where others are mostly stable too. They practice the values of responsibility and intentionality. They know that they must make choices. They learn that some differences cannot be resolved and that they have personal growth opportunities. There is a virtuous cycle of self-control, with the experience of building greater confidence and reserves.

10. Satisfied

Anyone who has achieved 3 Happiness, built a 4 Good Reputation, become 5 Influential, created 6 Better Relationships and become 9 Emotionally Composed should be satisfied with life. If they are also succeeding in life and career based on developing and applying the key behavioral skills, they are further blessed. If they have been able to consistently follow their values, including public-spiritedness, they should be proud. If they have participated in group problem-solving and decision-making to shape their communities at any level, they know they have achieved something important.

11. Overcoming Selfishness

Three of the five key Civility behaviors apply: empathizing with others, building relationships and self-regulation. The individual is required to interact with others, so he or she might as well be good at it. Self-knowledge is required for interacting effectively with others. Radical selfishness is simply not an option.

Personal management and interpersonal skills help people to insightfully look inward and outward to balance both worlds.

Six of the Civility values apply: recognizing the human dignity of others, respecting others, accepting others, interacting with others, being constructive in spite of others and considering the common good with others.

Civility does not elevate “others” or communities above the individual, but it recognizes them as valid agents in life’s drama. They are worthy of serious, intentional, responsible consideration. Civil individuals happily move beyond a state of self-absorption to engage with life’s full possibilities.

12. Leveraging Human Dignity

Civility begins with the insight that we each share a common human dignity. We each have equal worth. This is an essential view of reality and human potential. It cannot be disputed. Civility values, behaviors and skills are derived from this base.

It means that we each have infinite worth and value. We have humanity in common and the “common good”, relationships and community truly matter. The views and interests of others matter and must be considered. Individuals have inalienable rights of protection from others, groups, governments and society. Minority interests should be considered and protected. Individuals must be treated as “ends”, never just as means to ends per Immanuel Kant. Groups and ideologies must never be more important than actual people. Civility processes protect these individual rights while respecting the need for groups, communities, governments and societies to make imperfect decisions for the common good.

13. Mutual Trust

When individuals practice the Civility values, they are signaling that they trust others. Displaying respect and acceptance indicates trust in another person. Investing in intentional, responsible, interactive and constructive actions says that an individual believes that the others are worthy of investment and implicitly trustworthy. Considering the common good or public interest also shows a belief that others should generally be trusted.

Trust is often given altruistically, at least at first. Modern game theory says this is the optimal first step in typical two player games. It is also offered with the expectation that it will be reciprocated. Trusters hope and expect that they will be trusted back.

Trusters also believe that they will indirectly benefit from nudging others into creating more effective teams, groups and communities. These groups are more effective due to collaboration and deliver better results. They reduce the costs and risks of making decisions. They create a positive environment of lower stress and conflict.

14. Mutually Constructive Behavior

Civility embraces positivity and a constructive approach to conflict management, negotiations, problem-solving, decision-making and politics. This value is supported ethically, tactically and strategically; NOT naively.

Responsibility and intentionality are adopted with the expectation that they will be at least partially reciprocated by others. Using a constructive approach to interactions helps to influence others to mirror this good behavior and engage positively.

Civility values an interactive and mutually respectful approach to the broad topic of problem-solving. Faith in interaction is based on the values of human dignity and respect. It is helped by empathetic behavior. It is greatly facilitated by positive and constructive attitudes, thoughts and actions. This is another area where a value (constructiveness) is first offered altruistically with the hope and expectation that it will be partially reciprocated.

Civiliteers hope that civil discourse will arise and become the norm. They hope that a positive environment will result in less stress and conflict. They expect better decision-making, especially when dealing with complex issues with real differences of views and interests. They believe that better decisions will arise from the recognition of differences, identification of the common good, creative solutions and constructive compromises that are “good enough”.

15. Moral Commitment

Civility promotes 7 values. It is an ethical system that is not dependent upon any specific philosophy, religion or political viewpoint. It is consistent with “classical liberalism” that was developed in the 1700’s in England, Europe and the United States.

It is a subset of a complete moral framework. It is fully adequate to support our day-to-day lives together at work, at play and in government. It attempts to balance the inherent conflicts between the self-aware individual and others and communities.

Individuals commit to this set of values because they believe they are in some sense “true”, morally right, adequate and necessary for society and politics. They hope that their imperfect application of these values will trigger others to make the same commitment. They understand that all humans are imperfect and that the serious pursuit of 9 values is much better than no pursuit at all. They adopt these values and invest in learning behavioral science skills and building habits because they want to do the right thing for future generations and ultimate values.