Ex 4-00 7 Civility Behaviors
Self-Awareness
Emotional Awareness – Identifying and understanding our emotions and their impact on our thoughts, behaviors, and others.
Accurate Self-assessment – Clearly understanding personal strengths and limitations without self-criticism or inflated self-perception.
Self-confidence – Firmly believing in one’s abilities, talents, and judgement.
Self-respect – Properly regarding and caring for the dignity of one’s person and character.
Authenticity – Acting in accordance with one’s true self, values and beliefs.
Self-Management
Emotional Self-control – Managing and regulating one’s emotional responses, preventing impulsive reactions.
Adaptability – Flexibly and efficiently learning and applying that knowledge across situations.
Achievement Motivation – Orientation towards success, mastery, and sense of purpose.
Initiative – Recognizing needs, taking action, and pursuing outcomes without waiting for direction.
Optimism – A mental attitude characterized by a positive outlook and expectations of favorable outcomes.
Apologizing – Acknowledging errors and guilt, expressing regret, repenting, asking for forgiveness.
Trustworthiness – Demonstrating credibility, reliability and intimacy buffered from self-interest.
Resilience – Bouncing back from adversity with flexibility & strength, maintaining wellbeing despite challenges.
Social Awareness
Empathy – Understanding what other people feel, seeing their point of view, and imagining yourself in their place.
Organizational Awareness – Interpreting a group’s emotional state, relationship dynamics and power structures.
Service Orientation – Willingly anticipating, recognizing, and meeting others’ needs, before they are articulated.
Perspective Taking – Considering others’ thoughts, feelings, intentions, and motivations in a particular situation.
Cultural Awareness – Recognizing the different beliefs, values, and customs of someone based on their origins.
Relationship Management
Influence – Capacity to affect the character, development, or behavior of another person, group, or organization.
Conflict Management – Process by which disputes are resolved, negative results are minimized and positive results are prioritized.
Teamwork and Collaboration – Combined effort of a group of people working together towards a common goal or objective.
Inspirational Leadership – Inspiring and guiding people to get the job done, to bring out their best.
Change Management – Providing approaches, tools, and techniques to achieve a desired future state.
Collaboration Tools – Offering any technology or tool that can be used to help people to better work together.
Meeting Management – Organizing and facilitating meetings to ensure productivity and alignment.
Project Management – Planning, organizing, and executing tasks to create a tangible product, service, or deliverable.
Communications
Commonality – Finding and emphasizing common interests, perspectives and experiences.
Be Patient – Encouraging others to speak, not interrupting them.
Overall Awareness – Paying attention to non-verbal cues, overall message of speakers.
Recognize/Validate Others – Listening, remembering and using names, acknowledging others’ views and emotions.
Mirror Communications – Confirming listening by restating what you heard in your own words.
Speak Kindly – Using words that are neutral or supportive, not attacking others.
Understand – Asking questions, clarifying, seeking first to understand, not to reply.
Manage Praise – Giving and receiving praise for communications, actions, intentions and results, when appropriate.
Defend Properly – Defining boundaries, expressing views in “I” statements, not overreaching.
Solve the Problem – Focusing on issues, not people.
Electronic Communications – Effective email and social media communications.
Growth
Experiential Learning – Benefiting from the experience and natural results of participating in civil processes.
Continuous Improvement – Maintaining newly developed skills and skill levels with support from civil colleagues.
Embracing Feedback – Encouraging honest feedback provides opportunities for personal growth.
New Perspectives – Gaining new approaches, viewpoints and paradigms from interacting with others.
Higher Expectations – Improving goals and behaviors in response to the expectations/norms of others.
Confidence – Using civil processes to address and resolve difficult situations builds personal and process confidence.
Broadly Applying Skills – Trying, testing and using civility skills in all domains of life.
Modelling Behaviors – Practicing civility skills helps to teach, influence and inspire others.
Developing Others – Recognizing and nurturing potential in others through encouragement and honest feedback.
Problem-Solving
Analytical Tools – Critical thinking, decision making, game theory, finance, economics and operations management.
Creative Thinking – Thinking about a task or a problem in a new or different way, or generate new ideas.
Strategic Thinking – Intentionally and logically making organization level decisions with long-term impacts.
Organizational Design – Improving an organization’s effectiveness and performance.
Organizational Development – Structuring an organization to align with its strategic goals and objectives.
Systems Thinking – Cognitive skill and a way of understanding reality that emphasizes the whole rather than the sum of its parts.
Process Engineering – Approach to designing, analyzing, and optimizing steps to produce a consistent, repeatable outcome.
Public Administration – Coordination of government activities to ensure the effective delivery of services and the application of laws.
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