Managing the tail of operations processes is an increasingly important role for managers and analysts. Greater variety and consumer demand makes it ever more challenging to resolve issues or to know when to stop pursuing them. Teaching staff to understand the complementary roles of the financial and quality paradigms and providing them with best practices tools helps them to produce cost-effective results.
Filed under: leadership, Operations, quality, strategy | Tagged: black swan, combinations, complexity, customer, diagnosis, finance paradigm, infinite, IT, modular, product development, project management, quality paradigm, ROI, six sigma, tail, unknown and unknowable, variability | Leave a Comment »
