Ex 10-2: Responding to Incivility Question: Which model(s) will you master and use? Google AI – April 2, 2026 Several exercises and models can be used to illustrate and practice effective responses to uncivil speech, focusing on techniques like cognitive rehearsal, assertive communication, and role-playing. [1, 2, 3] 1. Cognitive Rehearsal (Rehearsing Responses) This evidence-based … Continue reading Responding to Incivility (10-2)