We Are All Specialists Now

Industry and professional specialization continues to increase. Even generalists are now specialists

World-Class Operations Summarized

There is synergy across the pillars of modern operations. Understanding variability, defining processes, building self-improving systems, using ideal long-term goals of zero waste, pursuing customer value, using pull production designs, empowering people and operating a single management system are mutually reinforcing components of world-class operations.

Managing the Tail in Operations and Product Development

Managing the tail of operations processes is an increasingly important role for managers and analysts. Greater variety and consumer demand makes it ever more challenging to resolve issues or to know when to stop pursuing them. Teaching staff to understand the complementary roles of the financial and quality paradigms and providing them with best practices tools helps them to produce cost-effective results.

Creating Infinite Customer Value

Great progress has been made by firms in achieving near ideal customer desires for quality, speed, flexibility, value, information costs and personal service.

Talent Day

Labor Day conjures up many misleading concepts of the past. It should be replaced by Talent Day to reflect the much greater contributions of human resources to the economy today.

Functional Specialization Solutions

The greatest net benefits of functional specialization can be reallized by using a set of generic strategies.

Ch Ch Ch Changes

The workplace has completely changed in the last 40 years, becoming more complex, dynamic, informed, fluid, engaged and effective.

Tale of Two Cities

Cleveland was a top 10 city from 1900-1960, while Indianapolis rested in the top 25. Indianapolis has added 750,000 people in the last 50 years while Cleveland’s population has remained flat. Indy has done a better job of focusing on the needs of the central city and the role of regional government.

What Customers Really Want

Customers want quality, speed, flexibility, value, information and personal relations. Defining exactly what your customers want is a vital business function.

Project Opportunity Analysis Template

Project sponsors can use a 15 question template to quickly identify the strengths and weaknesses of a proposal. This template is designed for a not-for-profit, but the focus on qualitative topics like strategic alignment and core competencies is important for all firms.

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