Great progress has been made by firms in achieving near ideal customer desires for quality, speed, flexibility, value, information costs and personal service.
Filed under: leadership, Operations, quality, strategy | Tagged: balanced scrorecard, customer, flexibility, goals, information, ISO 9000, personal service, process, productivity. six sigma, quality, speed, value | Leave a Comment »
Tea partiers are trying to move public policy debates from one end of the economics ruler to the other, according to WSJ commentator Peggy Noonan
Filed under: public policy | Tagged: Democratic, economy, government, Republican, tea party | Leave a Comment »
Labor Day conjures up many misleading concepts of the past. It should be replaced by Talent Day to reflect the much greater contributions of human resources to the economy today.
Filed under: Labor markets, leadership, Operations, public policy | Tagged: class, communications, contracting, energy, factors of production, innovation, labor, Labor Day, outsourcing, productivity, quality, responsibility, risk, soft skills, specialization, talent, teamwork, words | Leave a Comment »
